Rockefeller University Computer Support Specialist (Salary Range: $58K-$88K) in New York, New York
Job Title Computer Support Specialist (Salary Range: $58K-$88K)
Laboratory / Department Information Technology
The goal of Information Technology (IT) is to provide information resources and services to accelerate and support scientific research at The Rockefeller University. Our department is responsible for cyberinfrastructure, high-performance computing, bioinformatics, decision support, data analytics, cybersecurity, and the scientific and administrative software environment at the university. The department is in the midst of a major transition in culture, including the adoption of DevOps and Agile practices, the facilitation of self-service approaches, as well as a 'cloud first' deployment philosophy.
The Computer Support Specialist must be passionate about providing exceptional, proactive customer and technical service to our campus community. Will provide end user support in the field, via our ITSM platform and by staffing our walk-in help desk. As part of the Service Desk team, the Computer Support Specialist will actively engage all IT groups to assist in delivering and providing support for all IT services. Must be able to thrive in a diverse, multi-user environment and is excited about delivering strong customer service and technical support to individual laboratories performing scientific computations and demanding cutting-edge IT support. Will be responsible for providing support and troubleshooting for desktop, Laptops computers, and Mobile devices using Mac OS, Windows, iOS, and Android. Will assist in repairing hardware, and software applications, devices, OS and networks. Targeted salary is $58,000 to $88,000.
Bachelor's degree required; educational emphasis in Computer Science preferred. Must have several years of experience with setup and break/fix of Windows and Apple devices and related network and OS support. Must have excellent communication and interpersonal skills and work well individually as well as with teams. Must be able to work at the walk-up helpdesk, using remote support tools (Bomgar), as well as in the field with customers at on-campus locations. Similar experience working with Linux devices, and ITIL framework is highly desirable. Experience with Jamf, SCCM/Intune is a plus.
This job requires that employees be fully vaccinated against COVID-19 as a condition of employment. Rockefeller University provides reasonable accommodations where legally required including accommodations for medical conditions and sincerely held religious beliefs.
The Rockefeller University is an Equal Opportunity Employer - Minorities/Women/Disabled/Veterans